Unable to login using password

General information

For the safety and security of supporters' personal information held by yourtown, a secure password is required to access your online account.

For existing supporters who have registered their email address with yourtown, please use the steps below to either create a password or reset your password (if you have forgotten your password):

1. Use the following link: https://www.yourtown.com.au/account and select "Forgot Password?"

2. If the email address or mobile number displayed is correct, select "Confirm". If you would like to nominate a different email address or mobile number simply type the preferred email address in and click "Continue".

3. Select how you would like to receive your password. You'll have the choice between email or SMS. Click "Continue".

4. You should receive a password notification within a few minutes - simply follow the prompts from the email or SMS (whichever you selected in Step 3).

If you have not received the "Forgot Password" email:

Please ensure you have checked your SPAM folder and that your email address has been entered correctly. We recommend adding yourtown to your contact list or address book. If you still haven't received the email, please contact our Customer Experience Team on 1800 555 079.

My online account has been disabled

For additional security if there have been a number of failed login attempts the online account may be temporarily disabled.

To reactivate an online account supporters will need to contact our Customer Experience Team on 1800 555 079 between 8am - 8pm Monday to Friday or 8am - 5pm Saturday & Sunday.

I'm an existing supporter but I've never provided yourtown with an email address

If you are an existing supporter but have not provided yourtown with an email address, please contact yourtown’s Customer Experience Team on 1800 555 079 between 8am - 8pm Monday to Friday or Saturday & Sunday 8am - 5pm and a team member will be able to assist.

Alternatively you can leave a comment below and our team will get back to you as soon as possible.