How can I pay for a ticket?

There are various ways that you can purchase tickets, and yourtown accepts a few methods of payment. 

How to purchase tickets

Supporters can purchase tickets:

• Online through yourtown’s website or click here
• From our Customer Experience Team on 1800 555 079
• From the Prize Home itself (if it is open for viewing)
• Through the mail by completing a ticket order form

What methods of payment does yourtown accept?

yourtown accepts the following payment methods:

• Credit card (Amex, Visa, Master and Diners card)
• PayPal is available for online purchases only
• Cheque or Money Orders (made payable to “yourtown”)
• Direct debit - direct debit payments require a complete Direct Debit authority form

Once completed, the form can be returned via email, fax or post.
The details are as follows:
email: tickets@yourtown.com.au　
fax: 1800 557 067　
post: yourtown, Reply Paid 2944, Brisbane QLD 4001

Credit card security concerns

yourtown takes the security of our supporters’ details very seriously and we are PCI compliant. The goal of PCI compliance is to ensure that yourtown provides the maximum security when processing supporters’ credit card payments or handing supporter information.

To help protect our supporters’ credit card information we have adopted tokenisation technology which replaces credit card numbers with a randomly generated code or token. By adopting tokenisation this means that once your card details have been tokenised we no longer handle or store your unsecured card details but instead store tokens.

In addition to tokenisation our website communications using SSL (Secure Sockets Layer) which is jargon for saying all data travelling between us are encrypted with complex algorithms. You can see that in the URL (web address) starting with https:// instead of just http:// You will notice (depending on your browser) a padlock icon and a green background in the web address.

Updating your credit card online

Read on to learn how to change your credit card details in the future.

To update your credit card details online, simply log into your account through the "My Account" section of our website, or click here. If you have not activated your online access, please use the "Forgot Password" link on this page to have an email sent to you to set up a password and online access.

Once logged in to your account, scroll down to the section on the right hand side there will be a pink box titled "Edit Myplace Membership".

From here select the option "New credit card" and then you will be prompted to enter your new details. Once you have entered your new details, don't forget to select "Save".

Alternatively, please call our Customer Experience Team on 1800 555 079 Monday to Friday 8am - 8pm or Saturday & Sunday 8am - 5pm AEST to update your details.